Frequently Asked Questions

Hours vary for surfing, paddling, and dining. Please click this LINK for details

You can visit our Employment page on the bottom navigation bar to view all the job postings using this LINK. Sign-up for our newsletter to stay connected on future job fairs and open positions.

Residents of Hawaii along with active military personnel that visit The LineUp will enjoy benefits such as discounted rates, exclusive programs and more.

Are you Kamaaina? Join The LineUp Local Membership program for FREE! Sign Up in person at our Launch Guest Services Center inside Sessions Surf Shop and use your LineUp Local Membership ID to activate discounts on activities. Use your Membership ID to book online, in-person or by calling 808-515-7873 today!

A Valid Hawaii State Driver’s License and/or Active Military ID will be required at check-in.  Prices subject to change at any time.

Pre-Booked Reservations and completed waivers can report directly to activity locations for check-in and activity wristbands.

Save time with Express Check-In Status!

Book & go! Don’t waste valuable time with pre-booked reservations. Take advantage of express check-in when you book online via the website or self-serve kiosk in the Launch. Complete your waiver via your confirmation e-mail and report directly to your activity location.

Anyone who makes an online booking/has pre-book reservations or uses the Kiosk can skip the Launch check in and report directly to the activity check in location to skip the line and collect a wristband.

Pre-Booked Reservations and completed waivers can report directly to activity locations for check-in and activity wristbands.

1. Book & Go!
2. Save time and report straight to activity location with Express Check-In Status!

Express Check-In =

3. Book online
4. Sign waiver through confirmation email.
5. Skip the Launch line. Check in directly at activity location for wristband.

If you don’t have a reservation, need assistance booking or wish to avoid added online fees, please book in person, or call 808-515-7853 (SURF).

For bookings made directly through The LineUp at Wai Kai to be eligible for a refund of the amount paid, less a $5 administrative fee per transaction, you must call 808-515-7873 to confirm your cancellation and/or reschedule no less than 48 hours before the scheduled activity (surf, paddle, lesson, scheduled pick-up time, or other product/service booking). Any bookings cancelled within 48-hours or no-shows will result in a 100% forfeiture of the amount paid.

For bookings not made directly through The LineUp at Wai Kai, refund inquiries must be sent to the purchasing agent, agency, or site you booked through and must adhere to their rules and restrictions.

For bookings for Na Opio Kai, Wai Kai Surf Academy, or other specialty clinics – please refer to the specific cancellation policies and terms identified for those programs.

The safety of our guests is our number one priority and weather conditions are always taken into consideration. The LineUp at Wai Kai reserves the right to cancel any reservation if conditions are deemed unsafe (e.g. high winds or lightning). If so, we will reschedule or provide a refund for the activity that was cancelled.

The patented technology by citywave® creates an experience most like river waves or rapid wave surfing. Instead of paddling to catch a wave you slide into it from the side and surf away! Visit the Surf page for more info about the technology.

You must know how to swim and be comfortable with holding your breath for 10-seconds under water. You must be at least 10 years old and 80 lbs. to surf the Wai Kai Wave and if you are 13 and under, you need to have a parent or guardian present. You must agree to sign a waiver (or have a parent/guardian sign if you are under 18) and obey all posted surf rules of the venue. Please come dressed in a bathing suit or reserve use of the surfside lockers and remove all jewelry prior to surfing.

Our standing wave is the quickest way to learn how to surf since you don’t need to learn to paddle and pop-up. You get to cut to the best part of riding an open face wave with no rough ocean whitewater, reefs, sea creatures, dangerous currents or crowds!

Absolutely! Our team of coaches will give you a full orientation before you surf and then help you select the right board and prep you for your first time surfing in our controlled setting. They then help steady you on the wave and may even hold your shoulders or hands as you get the feel for your very first wave. They might even surf next to you and hold you steady as you get the feel for standing on an open face wave. You’ll then learn how to move back and forth across the face of the wave with your first session and there will be lots of big smiles, stoke and aloha spirit as you become hooked on surfing!

Surfing a standing wave does feel a bit different than an ocean wave at first because of the strong flow of water running up the face of the wave. Some people describe the need to surf a bit heavier on the back foot to avoid catching your rail. Your first few waves will feel a bit awkward but most people pick it up quickly and you’ll probably be shredding in no time. Just be patient your first session. The key thing to note on a standing wave is you don’t paddle to catch a wave but rather sit down on the side of the surf lane, place your board on the surface of the water with your feet in your normal stance position – then simply stand up and push off. Once you get dialed-in, you can drop-in by doing a few quick steps off the side of the pool deck and transfer onto your board as it lands on the face of a wave (similar to skateboarding).

It’s important to book the right session for your ability. If an intermediate surfer picks the advanced session, he or she will likely crash way more often than wanted and will not be nearly as stoked as if they had booked a more user friendly wave. If you are a high level surfer who has never surfed a standing wave, we also strongly suggest you surf an Open or Intermediate Session your first time to get the feel for the wave before jumping to the higher volume of water flow of the Advanced Sessions. If you want to advance your surfing, check out our Wai Kai Wave Surf Academy developed by Shane Beschen for progressing your skills. TOB (Time-On-Board) is maximized on a standing wave and you will progress your skills here faster than any other surf experience available in the world. Booking Tip: many surfers work on their skills by booking two sessions in a day with a break between to rest. Advanced surfers often book two 45-minute sessions back-to-back.

Although you can’t get barrelled on a standing wave, you can work on all other elements of your surfing progression whether you’re an intermediate or expert. This includes air sections when we create a rib or a ramp section to attack. Hard carving turns, laybacks, learning to release your tail and board spins are go-to maneuvers most experienced surfers work on to elevate their game for getting back into the ocean. Waves for experienced surfers can range from 5-6ft faces.

Yes, for sure bring your best small wave board and come rip the wave! For first sessions most surfers will be requested to ride one of our Catch Surf or Pyzel soft-top boards for your first few waves to get the hang of it. After that you can check out our high performance fleet or bring your own board. Our demo boards have the option to use the soft edge fins from Hawaiian SurfCo which we will also sell in Sessions if you want them for your own board. Leashes are required for all surfers, please use the a leash between 7 and 8 feet.

We highly recommend you use one of our durable high-performance boards from Lost/Libtech or Firewire from their surf park line of boards. If you do bring your own board, choose one of the smaller boards you own. Twin fins and quad fins are the most popular set ups. NOTE – we are not responsible for any damages if you choose to surf your own board.

Yes – you can body board, body surf and surf! We will have Catch Surf bodyboards on hand to use (free). The launch for a bodyboarder is a bit trickier as you do have to do a belly whomp onto the face of the wave which can take a couple of tries to nail for the first timers. You can do this as part of any surf session with no special booking required, and you can also switch it up throughout your session to master all forms of riding a standing wave.

Surfing a standing wave is a lot like a skate park. There will be 10-12 surfers in each lane and the group splits into lines on either side of the lane to wait their turn. One surfer at a time rides the wave and when that surfer crashes (or is called off after approx. 30-seconds if they haven’t fallen) the next surfer can drop in, alternating with each side of the wall. You can drop in from either side you like after you master the take off and drop in.

PRO TIP – there are more regular foot surfers out there so the left-side decks tend to have a longer line and you can get your next ride quicker if you jump on the opposite side.

Typically when you fall you’ll land either on the face or crest of the wave and the current will then flush you into a shallow zone where you can stand up and walk towards the pool exit. Our attendants are trained to ensure safety at all times and will assist you if you have any trouble getting to your feet after a fall. Helmets are available at no charge to all surfers. We do require beginner surfers and those 13 and under to wear helmets.

Click the following link to complete the online waiver

Yes! We offer 3-pack, 6-pack, and 10-pack surf session packages with the more sessions you buy — the more you save! Check these out on this link

All multi-pack surf products are non-refundable, non-transferable, and not valid on holiday periods and some restrictions may apply. Multi-pack products may only be used by the person who purchased it (or the designated recipient/child) and must be used within 365-days of the purchase date.

The Wai Kai Lagoon is primarily for watercraft usage and requires either rental of one of The LineUp’s in-house watercraft or the use of personal watercraft during one of our lessons or clinics. These amenities can be booked by anyone and do not require a membership.

Guests must be 3 years old and a minimum of 30lbs to participate in activities on the Wai Kai Lagoon. Children 12 and under must be accompanied by a parent or guardian and for those 8 and under the parent or guardian must be on the watercraft.

The Wai Kai Lagoon will have something fun for everyone. We’ll have kayaks and the ever popular stand-up paddle boards, stand-up pedal boards and boats for something a little different, and outrigger canoes and surfski’s for the seasoned paddlers. For all enthusiasts we also will have Aquabana’s – floating cabanas – anchored around the lagoon for hanging out with friends and family. Visit our Lagoon page for info on booking all our watercraft.

No, beginners are welcome! There are lessons and clinics for first-timers for most of our watercraft as well as paddle clinics for some of the more advanced craft that require additional training to use.

While the Wai Kai Lagoon offers naturally filtered pristine water, its design and depth prioritize the safety and enjoyment of watercraft activities like kayaking and paddleboarding. Swimming isn’t permitted without supervision to ensure everyone’s safety in this unique environment. Wai Kai is planning to create a separate swimming lagoon adjacent to the main lagoon that will be open to the public. Subscribe to our newsletter below to keep up to date with the opening of this and other planned additions to the venue.

Click the following link to complete the online waiver